I just have no words.
The past few months have been ridiculously difficult, all due to Apple.
Yes, I have been using a PC for my VR development, but I've been using Macs since I was 7. Aside from accidental damage, I've never had any issue--Until now.
As some of you may know, I got a grant to develop The Jeremiah VR Experience prototype. Part of this grant allowed me to purchase a Macbook Pro 13 with Touch Bar. It had 16gb of RAM and 256gb of storage.
This machine became my primary non-home/non-VR computer that I took to school, used for all Photoshop and Illustrator work, and some light video editing, 3D modeling, and programming. (I also used it to remotely access my VR rig when I'm not at home.)
Then came the keyboard issue.
It was (and still is) mentioned all around the internet, but I never thought much of it--until it hit my machine.
Oh well. I took it to my local Genius bar and had it fixed at no cost. Yay. After being delayed twice, I finally got it back.
A week later the touch bar was acting weird, and then stopped working completely. Just my luck.
I took it in again, waited a week, picked it up and brought it home, again at no cost. The second I took it home and turned it on, I noticed two things: There was a loud clicking sound whenever I opened or closed the lid, and a white splotch on the screen. Crap.
Okay, fine, I took it in again, waited another week, then, finally, I got it back again. The Genius handed me the laptop, and I immediately noticed that the lid was misaligned. Yes, it was shifted to the right. This is the third time I am left with a defective product that was truly their fault. Their policy is that after three botched repairs they replace the laptop. Okay, fine, if that's the best I can do, so be it. They told me that I can either wait two weeks for a refurbished laptop of the same model number, or take what they had in stock at the store. After all that, I refused to risk accepting a refurbished computer, so I went with what they had in stock at the time. All they had that was comparable was a 13 inch Macbook Pro with 512gb of storage and 8gb of RAM. Not the same as what I had originally. After all the waiting, I gave up and took that machine. It's still acceptable for the Adobe Suite, though the extra 8gb of RAM I had before would have been helpful.. oh well. I now have enough storage to dump my entire movie library on it, so that's good!
Please Apple. Don't let this happen again. People trust in your (mostly) superior build quality, great software, and, more importantly, your customer support as being some of the best in the business. But, if incidents like these keep happening, it's hard to maintain that trust.